myTrack releases follow a predefined schedule and undergo internal QA testing and signoff prior to deployment in customer environments. The type of release will determine the frequency as well as the communications for that release. All planned releases will occur during the maintenance window which is every Wednesday 8pm - 12am CST and Saturday 8pm - 12am CST*, unless otherwise modified by MCi with prior notification.
Release types:
Type | Scope | Frequency |
Critical | Urgently address a customer(s) issue that requires immediate attention, and cannot be postponed until a minor release | Not planned in advance and should occur infrequently |
Minor | Address issues that are impacting customers on a planned schedule. These are mostly bug fixes | Every 2 weeks |
Major | New features and functionality that significantly impact business processes |
2 - 4 times per year
|
Communications per release type:
Type | Communications |
Critical |
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Minor |
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Major |
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*Critical releases may occur outside of the maintenance window due to the impact of the issue it is resolving. If any outage is expected MCi will communicate that outage before it occurs.
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